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Because you can

rely on roda.

Questions and answers


Category: Notebooks

  • All Notebooks
  • RS11
  • RV11
  • RW11
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  • RT9
  • RT886EX
  • RK886EX
  • RF886EX
Where can I find the serial number of the device?
Notebooks RT886EX RK886EX RF886EX

The serial number and the certificate of authenticity can be found directly under the primary battery (2) of your roda Notebook (1). You need this serial number when submitting requests via the service hotline or to send the device in to be repaired! 

As soon as Windows boots, the local display goes dark.
Notebooks RT886EX RK886EX RF886EX

The key combination CTRL+ALT+F1 can be used to switch the image signal to the external analogue monitor. This is possible even when there is no monitor connected.

The key combination CTRL+ALT+F3 switches the image back to the local Notebook monitor. However, Windows must be booted for this, and the user logged on.

These hotkeys can be deactivated or changed in the graphic card properties (CTRL+ALT+F12 or right mouse button on the desktop -> graphic properties... -> shortcut keys). 

Launching the operating system through the network. (Network Boot) Remote software installation
Notebooks Tablets DR886EX RT886EX RK886EX RF886EX

Various LAN cards are used in the Rocky Notebooks, which means that there are different boot options depending on the model:

    RT586 -PXE disk
    RT686 -PXE disk
    RT686EX -PXE disk
    RT686EX-M3 -PXE disk
    RT786EX -BIOS boot sequence
    RT886EX -BIOS boot sequence
    RK786EX -BIOS boot sequence
    RK886EX -BIOS boot sequence
    DR686 -PXE disk
    DR786AC -BIOS boot sequence
    DR786EX -BIOS boot sequence
    DR886EX -BIOS boot sequence
    DK886EX -BIOS boot sequence
    MT686EX -PXE disk


Microsoft delivers the PXE boot disk with the Windows server operating system. A tool to create a PXE disk is included.

How do I remove existing touchscreen drivers?
Notebooks Tablets Display Handheld DK886EX DR886EX

Drivers that have been executed through a setup are uninstalled using the software manager. To do this, open Start > Control Panel > Software. Then, select the driver you wish to uninstall and click the "Uninstall" button. In most cases, it is recommended to reboot the operating system after uninstalling drivers/software; some files can only be deleted after a reboot. 

Does the Rocky always have a touch screen?
Notebooks RK9 RT9 RT886EX RK886EX RF886EX

Drivers that have been executed through a setup are uninstalled using the software manager. To do this, open Start > Control Panel > Software. Then, select the driver you wish to uninstall and click the "Uninstall" button. In most cases, it is recommended to reboot the operating system after uninstalling drivers/software; some files can only be deleted after a reboot. 

How long can I store my computer without losing the CMOS data?
Notebooks Tablets DK886EX DR886EX RF9 RK9 RT9 RT886EX RK886EX RF886EX

The RTC battery is charged as soon as a power source is connected; battery, power supply, or vehicle adaptor

The RTC battery runs approx. 8,000 hrs until it is empty, i.e., a little less than 1 year.

It takes about 50 hours to recharge the battery, as it charges at a minimal current.

If the RTC battery is empty, the default state is restored, i.e., all BIOS settings as well as the time and date must be reset.

If a BIOS password is stored, it is NOT deleted and must be entered to configure any settings.

How do I get the my-t-touch keyboard to show on the login screen?
Notebooks Tablets Handheld DK886EX DR886EX RF9 RK9 RT9 RT886EX RK886EX RF886EX

Start the my-t-touch logon utilities, and activate the keyboard under "Enable onscreen keyboard logon".

The screenshots show the process.

ATTENTION: Ensure that no security program is active that monitors/blocks registry entries when making these settings; otherwise, the settings will not be applied. 

Can the connected extended touch monitor be calibrated as an extended desktop?
Notebooks Tablets Handheld DK886EX DR886EX RF9 RK9 RT9 RT886EX RK886EX RF886EX

Yes, if the connected touch monitor is used together with driver software such as the UPDD driver.

Using the example of the DK8, the UPDD driver for built-in touch is pre-installed.

When a USB touch is connected and installed, it is automatically listed in the UPDD console. In this case, you can continue with step 5; otherwise you have to add it manually, like a serial touch.

1. Access UPDD console under Start | UPDD| Settings

2. Click on "Add a new device" under the Hardware menu item

3. Select the controller type

4. Select the serial port and click OK

5. To configure both displays, right-click on the UPDD icon in the task bar and select "Calibrate All" under "Calibrate".

6. Finally, follow the on-screen instructions to calibrate both monitors.

How do I create a roda USB update stick in Windows 7?
Tablets Handheld Notebooks DR886EX RK9 RT9 RT886EX RK886EX RF886EX

Currently, some software components that are necessary to create a bootable USB stick do not support Windows 7.

When using the Windows 7 Professional, Enterprise, and Ultimate editions, however, the XP mode can be used. The XP mode is already pre-installed with all roda products that are delivered with Windows 7.

If your Windows installation does not feature the XP mode, use the instructions provided by Microsoft >here<.

The file that is used to create a roda update stick must be accessible in the XP mode. The easiest way to do this is by copying the file to the desktop of the XP mode.

Then, the USB stick must be made available for use with the XP mode using the "USB" button.

For the rest of the procedure, follow the manual for the stick.

Which disk drive can I use to load the AHCI driver for WinXP?
Notebooks RF9 RK9 RT9

There are only very few drivers included with the Windows XP installation CD.

According to Microsoft Knowledge Base entry KB916196, these are the following PnP IDs:


USB\VID_03EE&PID_6901 Mitsumi

USB\VID_057B&PID_0000 Y-E Data; Sony Part No. 09K9835

USB\VID_0644&PID_0000  TEAC; IBM Part No. 27L4226, FRU 05K9283

All others cannot work.

 
Link:support.microsoft.com/kb/916196/EN-EN

The keys on the keyboard are mixed-up – What can I do?
RF10 Notebooks

Please download the "roda update key installer" and update the BIOS on the device.

Service & Support => Downloads => Notebooks => affected model => BIOS => roda-update-key-installer 2.6.3

Note: Please use the roda update key installer 2.6.3 or higher

If the screen becomes blurred after the BIOS update, please follow the FAQ.

After the BIOS update, the screen will be blurred.
Notebooks RF10

Please adjust the BIOS settings under the following:

Chipset à System Agent (SA) Configuration à Graphics Configuration à LCD Control à Panel Type.

If the BIOS doesn't indicate anything, this key sequence should select the correct panel type.


F2 (if you are not in BIOS) à Right arrow key à Right arrow key à Enter à Enter à Enter à Enter à Down arrow key à Enter à F4 à Enter 

My PCMCIA memory card is not recognised.
Notebooks Tablets DR10 DK10 DT10 RF10

With modern BIOS architectures, it can occur that older storage media are not recognised correctly or a notification might appear that there is insufficient address space available. This often occurs in combination with Windows error code 12.

The problem can occur with PCMCIA memory cards, CF cards with PC card adaptor or multi-card readers that can read SD cards as well as other storage media.

The solution only takes a few steps:

    Start the computer and press F2 to call up the BIOS settings.
    Select chipset -> PCH-IO Configuration
    PCI Express Configuration -> PCI Express Port 8
    A. Set PME SCI to Disable
    B. Set Extra Bus Reserved to "7"
    C. Set Reserved Memory to "20"
    D. Set Reserved IO to "20" 

Where can I find driver XY for an older device
Tablets Handheld DA05+ Display LR6 LX6 DK886EX DR886EX LR11 DR10 DK10 DT10 LR7 RK10 RF9 RK9 RT886EX RK886EX RF886EX RF10 RS11

All drivers are stored on our web server. If the model is no longer listed in the default directory, the drivers have been moved to the "legacy_models" folder.

Go to downloads. 

I forgot my password for Windows, how can I set a new one?
Notebooks Tablets LR6 DK886EX DR886EX LR11 DR10 DK10 DT10 LR7 RK10 RF9 RK9 RT9 RT886EX RK886EX RF886EX RS11 RV11 RW11

Normally, this is not possible at all. All roda computers are configured in such a way on delivery that the end user must assign an administrator password during the first start-up. Various tools are offered online; some of them only partially legal, some of them illegal. Data might be damaged.

How do I find out which touch screen I have?
Notebooks Tablets Display DK886EX DR10 DK10 DT10 RF9 RK9 RT9 RT886EX RK886EX RF886EX RS11

The touchscreen controller is indicated on the type label on the back of the device. 

How do I activate the Ublox GPS module in the Rocky III+?
Notebooks Tablets Handheld DK886EX DR886EX DR10 DK10 DT10 RK10 RF9 RK9 RT9 RT886EX RK886EX RF886EX RF10 RS11

The Ublox GPS module is connected via USB and can be accessed via a virtual serial port after activation. If you are using a pre-installed factory Windows operating system, you only have to activate the GPS module using the wireless manager link on the desktop:

1. Click on the wireless manager shortcut on the desktop.

2. Once the wireless manager has been executed, a T-shaped antenna symbol appears in the task bar to the left of the clock. Double-click the icon.

3. A window with wireless components appears. Activate the GPS module and click OK. The GPS module can then be addressed via the COM3 port (with two serial interfaces on the device) or the COM5 port (with four serial interfaces) using any GPS software.

If no wireless manager is pre-installed, you can find it on your hard disk under "\Notebook Driver" or in our download directory.

Links: go to Download Center

How do I install the UPDD?
Notebooks Tablets Display Handheld DK886EX DR886EX DR10 DK10 DT10 RF9 RT9 RT886EX RK886EX RF886EX RF10 RS11

Before installing the UPDD (Universal Pointer Device Driver), existing drivers for the touch screen which you wish to install must first be uninstalled. Then, run the setup and select the touch screen you wish to install. With serial touch screens, the correct COM port must be selected. This is usually COM4 for roda Tablet PCs and COM1 for roda Notebooks. (Afterwards, additional touchscreens can be added or existing ones removed and modified.)

After successful installation, the UPDD icon appears in the SysTray's context menu with which, among other things, the touch screen can be calibrated.

Recommended power settings for Windows 7
Notebooks Tablets Handheld DK886EX DR886EX DR10 DK10 DT10 RK9 RT9 RT886EX RK886EX RF886EX RF10 RS11 RV11 RW11

By default, Win7 does not allow CPU underclocking when using an external power supply.

Clocking down comes with various advantages. The CPU consumes less power at a lower clock rate, and the housing of the device does not heat up as much.

Follow these instructions to enable underclocking when using an external power supply, :

    Open the Control Panel and click on "Hardware and Sound".
    Click on "Change battery settings" under the menu item Power options.
    Then, for the selected power plan , click "Edit plan settings".
    Now, go to "Change advanced power settings".
    Now, in the "Power Options" window, you can enter the minimum power (in percent) under "Processor power management" > "Minimum processor state" > "Plugged in". It is recommended to use the setting of "on battery" operation.

In addition to the settings for clocking down the CPU, the standby mode activation timers can also be adjusted. This comes with the advantage that applications can automatically wake up the system from standby mode.

To activate the timer, proceed as described in steps 1–4. Afterwards, the timer can be activated under "Sleep" > "Allow wake timers".

How long can I store my computer without losing the CMOS data?
Notebooks Tablets DR10 DK10 DT10 RF10 RS11 RV11 RW11

The RTC battery is charged as soon as a power source is connected; battery, power supply, or vehicle adaptor

The RTC battery runs approx. 8,000 hrs until it is empty, i.e., a little less than 1 year.

It takes about 50 hours to recharge the battery, as it charges at a minimal current.

If the RTC battery is empty, the default state is restored, i.e., all BIOS settings as well as the time and date must be reset.

If a BIOS password is stored, it is NOT deleted and must be entered to configure any settings.