26 Apr 2017

I have lost my Original Windows DVD, how can I get an official replacement?

Microsoft provides official ISO images for downloading.

Windows 7: https://www.microsoft.com/de-de/software-download/windows7

Windows 8.1: https://www.microsoft.com/de-de/software-download/windows8

Windows 10: https://www.microsoft.com/de-de/software-download/windows10

27 Jul 2016

What are the approved Operating Systems for my SolidPad LR11?

To ensure that you get the best experiance with your rugged TabletPC, we are running a very detaild approval procedure.

The approved Operationg Systems are:

  • Windows 7 Professional SP1, 64Bit
  • Windows 7 Ultimate SP1, 64Bit
  • Windows 7 Enterprise SP1, 64Bit
  • Windows 8.1 Professional, 64Bit
  • Windows 8.1 Enterprise, 64Bit

We will not approve or Support Home Versions or 32Bit Versions.

25 Feb 2016

How can I use the built in GNSS/ GPS Reciever on my Rugged Tablet?

The built in GNSS Receiver is connected to COM port 3 and works with 9600baud 8,N,1

The model is a uBlox  Neo M8 and ca utilize GPS, Glonass and as soon as available Gallileo Satellites.

The GNSS Receiver delivers standard NMEA0183 protocol.

Sample Sentence: $GNRMC,162614,A,5230.5900,N,01322.3900,E,10.0,90.0,131006,1.2,E,A*13

Please note that many applications are not capable to use the generic NMEA Device Prefix ($GN**), most are proprietary build for GPS only ($GP**). You should ask your Software supplier to adapt to the latest protocol.
The difference is, that under the generic device ID you will get a more accurate Position, because it will use up to 3 different Satellite Systems and summarize the result.

Nevertheless the uBlox Neo M8 can be set to use GPS only and will then be compatible with most application on the market, with the down side of less accuracy. Click >>here<< for a guide

25 Feb 2016

How can I set my GNSS back to GPS mode only?

Start u-CenterSelect GenerationSelect COM PortU-Center Satellite StatusOpen configuration ViewSelect NMEAChange Main Talker IDSend new SettingsOpen Text ConsoleCheck Protocol

For more Details why it might be required to Change the protocol, see here related FAQ.

If your application can not handle the latest generic GNSS device ID($GN**) and requires to receives ($GP**). You can configure the built in GNSS.

On a preloaded Windows go to c:\drivers\**_GPS\GPS_UTILITY_ALL_V8.01 and Launch the uCenter Utility. (Picture 1)

Very IMPORTANT! First step, click on Receiver-> Generation and select “u-blox M8”. If following tasks are performed with wrong generation setting, the GPS receiver can be damaged. (Picture 2) 



Now click on COM port selection and choose COM3, the connection symbol will turn green and you will see available satellites in the status display on the right hand side. (Picture 3 and 4)




Choose Configuration View from the View menu. (Picture 5)


Select NMEA (NMEA Protocol) from the overview list on the left hand side, now click on the small lock symbol on the lower left corner, it will turn to an unlocked symbol. (Picture 6) 


In the center section, change Main Talker ID to “1 - GP (GPS)” than click on the “send button” on the lower left corner, take care not to accidently hit the red x, it will reset the value to its previous setting. Now click the "Save Configuration" Button in the upper toolbar. 
The line "CFG (Configutation)" will turn from gray into black and back to gray. (Picture 7 and 8)





To check if the setting was successful select Text Console from the View menu. You will see the raw NMEA sentences. The “RMC” message now should have a prefix like “$GPRMC” instead for “$GNRMC”. (Picture 9 and 10)




Now close u-center and setup your GNSS application to use COM 3 @9600 8,N,1

06 Dec 2015

How to calibrate the touchscreen on Windows 7 for LR7 and LR11?

The calibration of the touch screen is only available if the touch controller was detected correctly and is listed in the Windows device Manager accordingly.


You need to use the Windows tools to calibrate the Touch Input.

  1. Click Start -> Choose Control Panel -> than Hardware and Sound
  2. Under Tablet PC Settings, tap Calibrate the screen for pen or touch Input.
  3. Follow the Calibration guide

Please note, it is normal that there could a small offset between touch point and displayed cursor position. This is normal behavior.

On the LR11 for more accuracy, we provide a tool to switch touchscreen mode between Finger Input an Stylus use.
It can be downloaded in our download Section.

01 Dec 2015

How to setup BIOS for Windows 7?

Enter the BIOS Setup and enable CSM Support.

Keep CSM disabled for Windows 8 or higher.

18 Aug 2015

Can we charge the device from powerbank?

To ensure full functionallity of your SolidPad, please use approved powersupply only.

You can find more information on our accessory webpage.

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